Vizzyclap Solutions Pvt. Ltd.
Effective Date: 14 September 2026
Last Updated: 14 September 2026
Vizzyclap Solution Pvt. Ltd. (“Vizzyclap”) operates a technology-enabled platform connecting customers with independent service partners for home, beauty, maintenance, repair and professional services.
This Refund Policy explains when and how refunds may be provided for payments made through the Vizzyclap Platform.
A refund may be considered where:
A booking is cancelled within the applicable cancellation period;
Vizzyclap or the Service Partner cancels a confirmed booking and the service cannot reasonably be rescheduled;
A duplicate payment has been made;
A payment has been successfully debited but the booking was not created due to a technical/payment failure;
The Customer has been charged an amount incorrectly;
A service has not been provided despite payment, subject to verification; or
A refund is otherwise required under applicable law or the applicable service terms.
Refunds are subject to the specific service terms, quotation, invoice, booking conditions and applicable law.
Where a Customer cancels a booking, the refund amount will depend on:
Time of cancellation;
Type of service;
Whether the Service Partner has travelled;
Whether an inspection has been completed;
Whether materials have been purchased;
Whether work has started; and
Applicable cancellation charges.
Any eligible refund will be calculated after deducting applicable non-refundable or already-incurred charges.
A full refund may be considered where:
Vizzyclap cancels a prepaid booking and no service has been provided;
A Service Partner cannot provide the confirmed service and no suitable alternative is accepted by the Customer;
A payment is successfully deducted but no booking/service is created due to a technical failure; or
A full refund is otherwise required under applicable law.
A full refund is subject to verification of the relevant transaction and circumstances.
A partial refund may be considered where:
Part of a service has been completed;
Materials or labour have already been used;
A Customer cancels after work has commenced;
Only part of a booked service is not delivered;
An agreed scope is reduced with the Service Partner's approval; or
Applicable charges have already been incurred.
The refundable amount will be determined based on the service provided, actual costs incurred and applicable booking terms.
Depending on the circumstances, the following may not be refundable or may be deducted from the refundable amount:
Completed service charges;
Inspection charges;
Visit charges;
Travel charges;
Labour already provided;
Materials already purchased;
Materials already consumed;
Customized or specially ordered materials;
Equipment charges;
Charges expressly agreed in a quotation or service agreement; and
Other legitimate costs incurred in providing the service.
Any such deduction will be subject to applicable law.
Some Vizzyclap services involve inspection, customized quotations, advance payments or material procurement.
These may include:
Waterproofing;
Roof waterproofing;
Seepage treatment;
Painting;
Renovation;
False ceiling;
Fabrication;
Plumbing projects;
Electrical projects;
Pest control;
Termite treatment;
Anti-termite treatment;
ATT piping;
Repair and maintenance projects.
For such services, the applicable quotation, work order, invoice or service agreement may specify separate refund conditions.
Where customized materials have been purchased or work has commenced with Customer approval, the corresponding amount may be non-refundable to the extent permitted by applicable law.
Where an advance payment has been collected, the refund will depend on the purpose and status of the advance.
If the advance has already been used for:
Material procurement;
Labour booking;
Transportation;
Equipment;
Site preparation; or
Other approved project expenses,
such costs may be deducted from any eligible refund.
If a Service Partner cancels a prepaid booking and Vizzyclap is unable to provide an acceptable alternative, the Customer may be eligible for a refund of the applicable prepaid amount.
Where possible, Vizzyclap may first offer:
Rescheduling;
An alternative Service Partner; or
A refund.
The Customer may choose among available options, subject to the circumstances and applicable service terms.
If payment has been made but the agreed service was not provided, the Customer should contact Vizzyclap promptly.
Vizzyclap may investigate the matter with the relevant Service Partner.
Where it is established that the service was not provided and the Customer is entitled to a refund, the eligible amount will be processed according to this Policy and applicable law.
A service-quality complaint does not automatically result in a refund.
Where a Customer believes that the service was incomplete, defective or materially different from the agreed scope, Vizzyclap may first offer an appropriate remedy, which may include:
Service revisit;
Rectification;
Completion of pending work;
Replacement of a Service Partner;
Partial refund; or
Full refund where appropriate.
The remedy will depend on the nature of the complaint, the agreed scope and applicable service warranty.
For waterproofing and seepage-related services, refund eligibility will be evaluated according to the agreed scope and actual work performed.
Waterproofing performance may be affected by:
Structural movement;
New cracks;
Plumbing leakage;
Drainage problems;
Rising dampness;
Water pressure;
Construction defects;
Weather conditions;
Neighbouring property conditions; or
Other moisture sources outside the agreed scope.
The appearance of a subsequent leakage or dampness issue does not automatically establish entitlement to a refund.
Where a written warranty has been provided, the warranty terms will apply.
For pest control, termite treatment and anti-termite services, refunds may depend upon whether:
Inspection has been completed;
Treatment materials have been arranged;
Treatment has started;
The treatment has been completed;
A warranty/revisit package has been issued; or
Required Customer preparation and safety instructions were followed.
Pest recurrence does not automatically qualify for a refund because pest activity may be influenced by sanitation, moisture, food sources, neighbouring properties, building conditions and other environmental factors.
Where applicable, the service warranty or revisit policy will apply.
If a Customer accidentally makes more than one payment for the same booking, the Customer should contact Vizzyclap with the relevant transaction details.
After verification, the duplicate eligible amount may be refunded.
If a Customer's bank account, card or UPI account has been debited but the booking was not successfully created, the Customer should contact Vizzyclap.
Vizzyclap may verify the transaction with the relevant payment gateway or financial institution before processing the refund.
Approved refunds will generally be processed through the original payment method.
Depending on the payment method, the refund may be processed through:
UPI;
Debit/Credit Card;
Net Banking;
Payment Gateway;
Bank Transfer; or
Another legally permitted method.
Once a refund is approved and initiated by Vizzyclap, the actual credit time may depend on the payment gateway, bank, card issuer, UPI provider or other financial institution.
Vizzyclap is not responsible for delays caused solely by a third-party payment provider after the refund has been successfully initiated.
Promotional discounts, coupons, wallet credits and special offers may have separate terms.
Unless specifically stated otherwise:
Promotional discounts are not refundable in cash;
Coupons cannot be exchanged for cash;
Promotional benefits may not be transferable; and
Refunds may be limited to the actual amount paid by the Customer.
Vizzyclap may investigate transactions involving suspected:
Fraud;
Unauthorized payment;
Fake bookings;
Promotional abuse;
Chargeback abuse; or
Other unlawful activity.
Refunds may be withheld or delayed while a reasonable investigation is conducted, subject to applicable law.
Customers requesting a refund should contact:
Vizzyclap Solutions Pvt. Ltd.
Email: hello@vizzyclap.com
Customer Care: 7347330734
Please provide:
Customer name;
Registered mobile number;
Booking ID;
Service name;
Booking date;
Payment/transaction reference;
Amount paid; and
Reason for the refund request.
Providing complete information may help us process the request faster.
Vizzyclap may review refund requests based on:
Booking records;
Payment records;
Service Partner information;
Customer communications;
Photographs/videos where relevant;
Quotation or invoice;
Service completion records; and
Other relevant information.
Vizzyclap may contact the Customer and Service Partner during the review.
Nothing in this Refund Policy is intended to exclude or restrict any mandatory rights or remedies available to consumers under applicable Indian law.
Vizzyclap will process eligible refunds in accordance with applicable law and the specific terms applicable to the booking.
The Consumer Protection (E-Commerce) Rules, 2020 apply to goods and services bought or sold through digital/electronic networks and cover marketplace e-commerce models.
Vizzyclap may modify this Refund Policy from time to time.
The updated policy will be published on the Vizzyclap Platform with the revised effective date.
The policy applicable to a booking will generally be the policy communicated at the time of that booking, subject to applicable law.
This Refund Policy shall be governed by the laws of India.
Nothing in this Policy limits mandatory consumer rights or remedies available under applicable law.
Subject to applicable law, disputes may be subject to the jurisdiction of competent courts and authorities in Mohali/Chandigarh, Punjab, India.
Registered Office:
SCO 18, Top Floor, Phase 2,
Mohali, Punjab – 160054, India
Email: hello@vizzyclap.com
Customer Care: 7347330734
Website: www.vizzyclap.com
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